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What is the return policy?
We offer a two week return policy for those who have either changed their mind on the product or were unsatisfied with the fitment. We understand not all vehicles are consistent in their interiors, as wear and tear over the years can reshape trim, upholstery etc.
For rare instances where the print has deformed due to extreme heat & UV environments, we offer a full replacement free of charge or a refund of said product.
When will I get my order?
All products are made to order, which means that the moment we've received payment upon a purchase order, we then begin production. From production to shipment it may take up to two weeks, we will contact you when the item is shipped or if there's a delay.
How are your products made?
All current products are manufactured through 3D printing. We design every product ourselves and then produce several drafts until fitment is satisfactory.
What are your products made out of?
Most of our interior & exterior vehicle products are made from ASA (Acrylonitrile Styrene Acrylate). This filament is made to withstand high temperatures & UV. Some of our products intended for inside use, as well as products that are not intended for use in the sun will be made out of PETG (Polyethylene Terephthalate Glycol), which is still a strong filament however can be more susceptible to higher temperatures & UV.
It is also important to note we offer both carbon fibre and non carbon fibre products for anything ASA related. Carbon fibre versions are stronger, and less prone to breaking/deforming, as well as being more visually appealing. It's recommended to purchase ASA-CF (CF = Carbon Fibre) for any product that is intended to be left unsanded/unpainted, or will be sanded/painted with proper PPE safety equipment, as airborne carbon fibres can be harmful to inhale. (This is only an issue if you're sanding products made with this filament without correct PPE).
Where are you based?
Production & fitting is based in Melbourne, Australia.
Can I request a product for my car?
Yes! We'd love to collaborate with as many vehicles as possible to offer a greater range of products for customers. You can contact us through the "contact" page with the relevant information or through our socials.
Do you offer other colours for products?
We're happy to explore colour options with you personally based on what we have in stock at the time. You can contact us through the "contact" page with more information.
Why the name "Polyprint"?
A polygon is a 3D modelling term. It’s a 2D shape made up of at least three vertices, three edges, and three faces, which together form the foundation of a 3D model. At Polyprint, we're constantly transforming thousands of polygons into three-dimensional meshes, ready to be produced for you!
We've combined the essential building blocks of R&D (with Autodesk Maya & Zbrush) and production (with Bambu Studio) to create the elegant and cohesive name — Polyprint!
